Node4’s key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences are hosted within a resilient MPLS network and built on N4Cloud architecture - providing robust and flexible collaboration services. A new Call Reporting & Analytics service has now been added to our Cisco HCS based Workplace Experiences solution.

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Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

This new service delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed through a web-based and easy-to-use graphical interface, including user definable dashboards.

If you would like a demonstration of our Call Reporting & Analysis tools, please call 0845 123 222 or email info@node4.co.uk

Key benefits

  • Essential data insights
  • Capacity planning
  • Granular call analytics
  • Visibility and control of incoming and outgoing call statistics
  • User adoption trends – filtered by department, branch office or individual user
  • Plan all call management across your business

Customised dashboards can be readily developed and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. Scheduled reporting enables departmental heads and decision makers to quickly identify trends in call management and flag tendencies.

To find out more about this new technology’s capabilities and how to enhance your Workplace Experiences solution - download our Call Reporting and Analytics datasheet.