Insurance and finance companies have spent the better part of a decade modernising workflows and tools in an effort to accelerate growth, rein in costs, improve agility and remain competitive. But as many found out during the 2020 pandemic, they had not gone far enough in digitising their services and back-office processes.
In this paper, discover where financial services should be heading, and the key components to success.
48% of GenY and tech-savvy customers are likely to switch banks this year due to lacking services.
Customers today are much more discerning and tech-savvy. They want personalised, customised, efficient service, and they want to be able to communicate with companies on their own terms, through a variety of channels.
Streamlining applications and making them more user-friendly is an important step in retaining existing customers and attracting new ones.